The way businesses interact with their customers has been rapidly evolving in recent years, rise of chatbots is an example. Chatbots, also known as conversational AI, are computer programs designed to simulate human conversation and chatbots can explode customer service. These AI-powered tools are quickly becoming a staple in the small business world. Chatbots are […]

Chatbots have become a popular tool for businesses to enhance customer service and streamline operations. However, with the increasing number of options available, it can be challenging for small businesses to decide to invest in a conversational AI chatbot . Here are some of the key arguments for both getting and not getting a conversational […]